Shipping policy

Processing Time

• Orders are processed within 1–3 business days after payment is received.

• Orders placed on weekends or public holidays will be processed the next business day.

• Custom or bulk orders may require additional processing time; we will notify you if this applies.

Shipping Methods & Delivery Times

We ship worldwide using trusted courier services (e.g., DHL, UPS, FedEx, TNT) to ensure safe and timely delivery.
Estimated delivery times:

• Domestic (Turkey): 2–4 business days

• Europe: 4–7 business days

• North America: 6–10 business days

• Rest of World: 7–14 business days

Delivery times may vary depending on destination, customs procedures, and local postal services.

Shipping Costs

• Shipping fees are calculated at checkout based on weight, dimensions, and destination.

• Free domestic shipping for orders over ₺X.

• Free international shipping for orders over €X / $X.

Customs, Duties & Taxes

• International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.

• These charges are the responsibility of the customer and are not included in our product or shipping prices.

• Please check your country’s customs policies before placing an order.

Order Tracking

• Once your order is shipped, you will receive a confirmation email with a tracking number.

• You can track your shipment through the carrier’s website.

Damaged or Lost Packages

• If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage.

• For lost packages, we will work with the courier to resolve the issue and arrange a replacement or refund.